The Microsoft Certified Desktop Support Technician (MCDST) certification will get you started in your IT career by ensuring you have the skills to successfully troubleshoot desktop environments running on the Microsoft Windows operating system. VTC Certified author Bill Ferguson gives a thorough and comprehensive guide to MCDST that will help you pass the test and start or advance your IT career. To begin learning today, simply click on the links.
Introduction && OverviewIntroductionOverview Pt.1Overview Pt.2The Windows Operating SystemCommon Features && Differences Pt.1Common Features && Differences Pt.2Workgroup vs. Active DirectoryTroubleshooting Tools in OSTroubleshooting On BootTroubleshooting in Safe Mode (msinfo32)Troubleshooting in Safe Mode (msconfig)Remote Desktop ConnectionRemote AssistanceAssistance && Support CenterInternet ToolsInstalling A Windows OSHardware RequirementsHard Disk PreparationCreating a Windows 98 startup diskStarting a Windows 98 startup diskFdisk with Windows 98 startup diskFormatting Windows 98 startup diskInstalling the Windows XP OS Pt.1Installing the Windows XP OS Pt.2Installing the Windows XP OS Pt.3Installing the Windows XP OS Pt.4Logging On to the New XP ComputerUnattended InstallationsSetup Manager Pt.1Setup Manager Pt.2Answer Files && UDFsTroubleshooting InstallationsBoot.ini file && Advanced StartupRepairing an InstallationAutomated System Recovery ToolTransferring Files && SettingsDesktop ManagementUser Logon
User Accounts in Control Panel
Local Users && Groups Tool
User Configuration Pt.1
User Configuration Pt.2
User Profile Management
Multilingual Configuration
Security && Local Policy Settings
Resulting Set of Policy
System Resources
System Performance Tools
System Maintenance Tools
File && Folder AccessOverview Managing Files && Folders
NTFS File Permissions
NTFS Folder Permissions
Simple vs. Classic File Sharing
Effective Permissions
File Compression && Encryption
Mapping Network Drives
Shadow Copies
Offline Files && Folders
Hardware IssuesOverview of Managing Drivers
Drivers && Driver Updates
Driver Signing && Rollback
Storage Devices
The Disk Management Tool Pt.1
The Disk Management Tool Pt.2
Types of Display Devices && Settings
Types of I/O Devices
Hardware Profiles Pt.1
Hardware Profiles Pt.2
Advanced Configuration Power Interface
PrintersPrinters Overview - Printing Terminlogy
Installing a Local Printer
Installing a Network Printer
Troubleshooting Printers && Print Jobs
Printer Pooling vs. Printer Priorities
Auditing Printers
Network ConnectivityThe OSI Model
IP Addressing
Name Resolution
Troubleshooting Tools
Remote Connection Issues
Troubleshooting ApplicationsTroubleshooting Tools
Configuring a PIF
Identifying WIN 16 Applications
Troubleshooting WIN32
Application Compatibility
Troubleshooting Security Issues
Internet Explorer ConfigurationIE Overview
IE General Tab
IE Security Tab
IE Privacy Tab
IE Content Tab
IE Connections Tab
IE Programs Tab
IE Advanced Tab
Outlook ExpressOutlook Express E-mail
Outlook Express Data
Outlook Express Newsgroups
Microsoft OfficeOffice Installation
Supporting Office Pt.1
Supporting Office Pt.2
Security && Recoverablility
Office Language Features
Microsoft OutlookCreating Profiles && Accounts
Managing Data
Troubleshooting Microsoft Outlook
Tips On Taking the TestTips for taking the tests
CreditsAuthor Movie
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